Refund Policy

Omera Firmware's refund policy is designed to align with the terms of our Merchant of Record, Paddle, and local consumer protection laws.

1. Standard Refund Policy

All billing cycles, subscription transactions, and refunds are managed directly by **Paddle** (Merchant of Record). Refund windows depend on your country's legal requirements (e.g., 14 days in the European Union, 7 days in South Korea and Brazil, 5 days in Singapore).

2. Technical Defect Support

If you encounter severe tool defects that prevent usage, and our engineering team cannot resolve them within a reasonable timeframe, we will coordinate with Paddle to issue a refund. Please submit diagnostic logs to `support@omeraeda.com`.

3. Submission Process

To request a refund, please email `support@omeraeda.com` with the following details:

• Registered billing email address.
• Paddle transaction invoice number.
• Description of the defect or reasons for refund (attaching build/CLI logs where applicable).